Privacy Policy

Last updated: June 2026

RightKicks LTD respects customer privacy and uses customer information only for order communication, order confirmation, delivery support, customer service, and related business purposes.

Information We Collect

We collect basic personal information including your name, delivery address, phone number, order details, product preferences, size preferences, color preferences, payment confirmation details, delivery information, and messages shared with us through WhatsApp, Instagram, email, or other official communication channels.

How We Use Your Information

We collect this information solely for the purpose of:

• Fulfilling and supporting your orders
• Confirming product details, size, color, and availability
• Providing shipping updates and delivery information
• Responding to questions and customer service inquiries
• Handling exchange or refund requests where applicable
• Improving the customer experience
• Maintaining accurate order communication records

Payment Information

We do not store or collect customer payment card information. Payments are processed securely through third-party providers such as bank transfers, Apple Pay, PayPal, Stripe-style payment links, or other trusted payment providers when available. Payment card details are handled by the relevant payment provider and are subject to that provider's own privacy and security terms.

Order Communication

All order confirmations, product customizations, size confirmations, payment confirmations, delivery details, and shipping information are finalized through direct chat where applicable. Customers are required to confirm the accuracy of their address and selected items before payment. Communication records may serve as proof of transaction, order approval, and customer confirmation.

Data Sharing

We do not sell, rent, or share customer information with external marketing parties. Information may be shared only when necessary to:

• Process payments
• Arrange shipping and complete delivery
• Provide customer service
• Comply with legal requirements
• Resolve disputes

Third-Party Platforms

Transactions and communications may be processed through third-party platforms such as WhatsApp, Instagram, email providers, payment providers, and shipping carriers. RightKicks LTD is not responsible for message delivery issues, platform downtime, technical errors, or privacy practices of third-party platforms beyond our control.

Customer Responsibility

Customers are responsible for ensuring that the information they provide is accurate and complete. If incorrect information is confirmed by the customer, including an incorrect delivery address, delivery failure or shipment delay may be the customer's responsibility.

Contact

If you have questions regarding privacy or order terms, contact support@rightkicks.net or message us through our official WhatsApp or Instagram.